Agentic AI: The Future of Autonomous Decision-Making
Agentic AI systems are on their own, making decisions and taking action without needing us all the time. They can plan, reason, and do tasks by themselves. This is different from the AI we use today, which needs specific instructions and can’t think for itself.
If you run an online store and want to use AI to save time and money, we’ve got a list for you. It includes companies that offer AI solutions for running your business better.
| Agentic AI Vendor | Use Cases |
|---|---|
| Hypotenuse AI | Product data management, as well as ecommerce content generation and optimization. |
| Intercom | Customer service automation and intelligent chatbot interactions. |
| Sendbird | Omnichannel customer engagement across messaging platforms. |
| Kustomer | Predictive customer service AI that manages and prioritizes inquiries. |
| Ada | Conversational AI platform that handles customer support and transactions. |
| LivePerson | Sentiment-driven AI for cross-channel customer engagement. |
| Graas | Ecommerce growth platform optimizing marketing, inventory, and pricing. |
| Peak AI | Decision intelligence platform for demand forecasting and inventory planning. |
| Synerise | Personalization and customer segmentation for marketing. |
| Coupa | Procurement and spend management automation. |
| Fairmarkit | Supplier sourcing and procurement process optimization. |
| Zycus | Source-to-Pay AI automating procurement and supplier management. |
| Mercateo AG | B2B procurement AI automating product selection and indirect purchasing. |
| Salesforce Commerce GPT | Ecommerce automation including product discovery, merchandising, and social commerce. |
| RTB House | Dynamic ad personalization and campaign optimization. |
1. Hypotenuse AI
Hypotenuse AI creates ecommerce product content on its own. It does this without needing specific instructions. It also manages product data in your brand’s voice.
How it works: Hypotenuse AI is made for ecommerce. It finds and fixes wrong product data. At the same time, it makes product content that customers will like, in big numbers.
Key features:
- Bulk product content creation: Makes product descriptions and images in big numbers, for huge catalogs.
- Accurate enrichment and tagging: Finds and fixes missing or wrong product data from many places.
- Intelligent product tagging: Tags products and organizes them on its own, making them easier to find.
Learn more about Hypotenuse’s AI agents here.
2. Intercom
Intercom is an AI-powered customer service platform. It makes customer interactions better on its own.
How it works:
Intercom’s AI answers customer questions by itself. It also solves common problems and summarizes talks with customers. This makes customer support more efficient.
Key features:
- Knowledge training: Learns about your company and product, using this knowledge for responses.
- Alignment on guidelines: Speaks in your unique brand voice and follows your company policies.
- Personalized responses: Tailors responses to customers based on their unique needs.
3. Sendbird
Sendbird offers a platform for talking to customers across many channels. It uses AI for better customer service.
How it works:
Sendbird’s AI agents handle chats, social media, messages, and emails. They keep improving how they serve customers.
Key features:
- Multichannel autonomous support: It works well across different channels.
- Proactive customer engagement: It starts conversations when it thinks customers need them.
- Unified customer data: It gathers all customer information for better business decisions.
4. Kustomer
Kustomer manages customer interactions and solves problems on its own.
How it works:
Kustomer uses AI to solve issues before customers even ask. It also sorts out which tasks need human help.
Key features:
- Triage AI agents: It sorts out customer questions and sends them to the right AI agents.
- Human-in-the-loop system: It passes tricky tasks to humans and then goes back to AI.
- Consistent voice and tone: It talks in a way that fits your brand’s voice.
5. Ada
Ada is a platform for personal customer support using AI.
How it works:
Ada’s AI chatbot handles customer questions and learns from them.
Key features:
- Personalized interactions: It makes connections by tailoring its responses.
- Proactive engagement: It solves problems before they get worse.
- Continuous AI learning: It gets better with every interaction.
6. LivePerson
LivePerson offers AI for customer service that works all the time.
How it works:
LivePerson’s AI talks to customers, using feelings to make responses personal.
Key features:
- 24/7 autonomous support: It helps customers anytime, day or night.
- Seamless cross-channel conversations: It keeps conversations going across different channels.
- Unified conversational analytics: It turns conversations into useful insights for understanding customers.
7. Graas
Graas uses AI to grow ecommerce by making smart marketing and operational choices.
How it works:
Graas looks at customer data and market trends in real-time. It changes marketing, inventory, and prices to get the best results.
Key features:
- Real-time marketing optimization: It adjusts marketing based on what customers are doing right now.
- Autonomous inventory management: It predicts and changes inventory levels without needing a person.
- Dynamic pricing automation: It sets prices based on what’s happening in the market and what customers want.
8. Peak AI
Peak AI is an AI platform for ecommerce to forecast demand, plan inventory, and make decisions.
How it works:
Peak AI looks at sales, consumer behavior, and market data. It predicts demand, manages inventory, and makes decisions in real-time.
Key features:
- Autonomous demand forecasting: It predicts what customers will want and manages inventory to avoid problems.
- Dynamic inventory optimization: It keeps an eye on sales and changes inventory levels as needed.
- Real-time pricing recommendations: It sets prices based on market trends to get the best results.
9. Synerise
Synerise is an AI-powered growth platform. It personalizes marketing and optimizes ecommerce strategies with real-time data analysis.
How it works:
Synerise analyzes customer interactions and purchase patterns. It adapts marketing campaigns and pricing strategies without human oversight.
Key features:
- Real-time Customer Segmentation: It identifies and segments customers based on behavior and preferences for targeted marketing.
- Dynamic Pricing Automation: It adjusts pricing based on market demand and customer signals to maximize profitability.
- AI-driven Personalization: It continuously adapts customer experiences across channels, improving conversion rates and satisfaction.
10. Coupa
Coupa is a Business Spend Management (BSM) platform. It uses AI to optimize procurement, expenses, and supply chain operations.
How it works:
Coupa’s AI analyzes spending patterns and supplier performance. It provides insights and recommendations for better decision-making.
Key features:
- Spend analysis: It offers detailed insights into spending, identifying cost-saving opportunities.
- Procurement automation: It streamlines the procurement process, reducing errors and costs.
- Supplier management: It evaluates supplier performance and risk, aiding in informed decision-making.
11. Fairmarkit
Fairmarkit is an AI-powered procurement platform. It focuses on autonomous sourcing of goods and services.
How it works:
Fairmarkit’s AI identifies suitable suppliers and manages bidding processes. It optimizes procurement efficiency for non-strategic purchases.
Key features:
- Automated supplier identification: It matches procurement needs with suppliers using AI-driven analysis.
- Competitive bidding: It facilitates automated bidding to ensure competitive pricing.
- Spend visibility: It provides transparency into tail spend, uncovering savings opportunities.
12. Zycus
Zycus is a leading provider of Source-to-Pay (S2P) procurement solutions. It integrates agentic AI to automate and enhance procurement processes.
How it works:
Zycus uses agentic AI to manage procurement tasks. It offers predictive insights and facilitates smarter decision-making.
Key features:
- Predictive analytics: It provides foresight into procurement trends, enabling proactive strategies.
- Automated supplier management: It streamlines supplier evaluations and relationships autonomously.
- Intelligent contract management: It facilitates autonomous creation, analysis, and monitoring of contracts.
13. Mercateo AG
Mercateo AG operates a B2B procurement platform. It simplifies indirect purchasing processes.
How it works:
Mercateo’s platform connects businesses with a wide range of suppliers. Its AI capabilities assist in product selection and procurement optimization.
Key features:
- Extensive supplier network: It provides access to a broad range of suppliers and products, simplifying procurement.
- Product recommendation: It uses AI to suggest products based on purchasing history and preferences.
- Process integration: It seamlessly integrates with existing procurement systems, ensuring smooth operations.
14. Salesforce Commerce GPT
Salesforce Commerce Cloud offers AI tools to boost ecommerce. It helps from setting up stores to converting customers.
How it works:
It uses AI to improve the ecommerce journey. This means better customer interactions, easier merchandising, and smarter customer experiences. It all happens thanks to real-time data.
Key features:
- Commerce AI for merchants: It uses AI to make merchandising easier. It helps find products and personalize customer experiences.
- Unified data management: It connects data from different areas. This helps manage inventory and personalize customer interactions.
- Social commerce automation: It automatically engages customers. It also makes products more visible on social and search platforms to boost sales.
15. RTB House
RTB House offers AI-driven ads that are personalized.
How it works:
RTB House uses AI to understand what users like. It then creates ads that match their interests to improve sales.
Key features:
- Dynamic ad personalization: It makes ads fit what users are doing right now.
- Personalized retargeting: It suggests products based on what users have shown interest in.
- Autonomous campaign optimization: It keeps adjusting ads to get the best results.
Final Thoughts
Using agentic AI tools helps ecommerce brands manage complex tasks better. It makes things more efficient and personalizes customer experiences. By using autonomous solutions, businesses can work smarter. This means less manual work and more growth.
The platforms we talked about are designed for ecommerce. They help brands stay competitive in a fast-changing market.